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e-Proof of Delivery
A delivery and pickup management system for truck drivers servicing hospitals and medical institutes across North America for a leading US pharmaceutical supplier iKaria
OVERVIEW
This project is meant for the truck drivers who are assigned with delivery and pickup orders for pharmaceutical products to/from various customer locations in North America market. The customers are mostly hospitals and medical institutes who have tie-up with our client - A leading pharma products supplier and manufacturer in US.
Designed for iPad web browser, this interface needed intuitive and simplified presentation of route plan for multiple orders assigned on daily basis to deliver and/or pickup from customers.
PROBLEM
Currently truck drivers manually update delivery and pickup quantities using a paper sheet, the process is time consuming and add subsequent delays in revenue recognition. The data is updated back in the system at the end of the day once driver returns to back office with the paperwork (sometimes the next day). Also, the real time demand and supply is not met as per customer's requested items when out of stock.
GOAL
The delivery and pickup needs real time tracking and proof of delivery as soon as the order is complete at customer location; this helps in revenue recognition saving weeks of delay in marking the order as complete.
MY ROLE
I was appointed as UX UI designer to evaluate the business requirements and match them with the user needs translating them to visual designs.
I had to craft an ideal solution for the given problem ensuring seamless and tangible experience to key users
(truck drivers) of this app.
The process helped in digging out useful information necessary to consider while translating the requirements into UI design in the following key phases:
Business goals
Stakeholder discussions
Usability tests
Design Language
& Branding
Easy order tracking
Hassle free & correct order update
Real time proof of delivery
Clear route plan and location update
Cost saving on delayed order confirmation
Route plan for the selected day showing details of customer locations with the estimated time of arrival and departure. Also user can locate the address on map to get shortest routes.
By updating the arrival at a location, order details are shown with a side panel for scanning items with RF gun. The scanned items with expected (customer asked) quantity are verified and added to confirmed quantity.
Once the items are scanned and updated for delivery/pickup, driver can proceed with review before submitting the details.
The customer needs to e-sign the order, enter name to confirm the delivery/pickup.
All locations for the selected route started by driver. The arrival and departure can be updated based on the real time activities of delivery and pickup orders. Order tracking starts departing from the base location by entering the start reading on truck odometer.
MY LEARNINGS
"Usability when on the move"
The real challenge here was to update inventory on the move in real time to meet hospital requests to supply life saving equipment on demand; accessibility was the key to make it compatible with driver's fat finger taps and sometimes while driving.
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"Real world experience for customers"
I tried keeping the request signing experience as is through e-proof of delivery submission and RFID scans of serial bar codes on the items. This ensured better customer experience for the non technical hospital service staff.
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